frequently asked questions

for your carefree adventure
HOW CAN I BOOK AN ADVENTURE

There are a couple of ways:

  1. Directly on the site – just pick one or more adventures and follow the checkout process
  2. Y ou can call us an reserve you place
  3. You can send us a message on the website specifying a date and a number of persons
WHAT IS YOUR CANCELLATION POLICY?

If cancellation is requested less than 5 working days prior to the date of service, unfortunately, we can’t refund you, otherwise, only the 10% of the deposit will be retained.

ARE ECO TOURS GOOD CHOICE FOR AN ENTIRE FAMILY?

Actually, all our adventures are a great choice for a family to spend a quality time together in nature. Give us a call for great family packages. We’ll be happy to offer you a customized option based on your specific wishes.

HOW DO I CONFIRM MY PICK UP DETAILS?

48h – 24h before the adventure we’ll contact you with pick-up details and the exact pick-up time.

HOW DO I MAKE CHANGES TO MY BOOKING?

Need to add a traveler, change the date, or make another adjustment? Not a problem! In most cases, you can change your booking up to 3 days before your activity. The easiest is to send us an email with the required changes and we’ll get back to you with a reconfirmation. Or you can give us a call and one of our staff members will guide you through the process

WHAT LANGUAGES ARE AVAILABLE FOR THE TOURS?

Our guides speak English, Spanish, Italian, French, German, Dutch, Hebrew. And we all speak the universal language of love towards beauty and nature.

beautiful memories

from our adventures

Whale shark Tours in Cancun

people think we’re

awesome

Whale shark Tours in Cancun
  • Un unforgettable trip to Isla Contoy. Amazing time, wonderful experience, great people and delicious meal! Truly recommend!

    Anna P
    Anna P
  • I don't think I will ever forget the experience and it was a truly incredible one - the whale sharks were incredible and our small group was able to get plenty of time swimming by them! I would come back again through Eco Tours without a doubt.

    Katie Shedden
    Katie Shedden
Contact Us

We’re here to listen. Ok, and to make friends. Requests, wishes, regards. WhatsApp, Facebook Messenger, SMS. We are connected. You can send us a message right here and we'll get back to you, asap.

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